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Recovery services for new and old media. |
My media was in a fire or flood, what do I do? The best thing you can do is to call us as soon as possible. Do not move or try to treat damaged media yourself, especially water damaged items. Each media type: film, photo, audio tape, video tape, etc, requires a different treatment. Some media should not be dried without treating it first. Without knowing the proper treatment and how to handle damaged media, further damage will most likely occur. With water damaged items, time is the most critical factor. Days, sometimes hours, can be the difference between saving something and loosing it. The DVD or CD made by myself/another company won't play anymore, can you fix it? With the increase of more manufacturers (often making sub-par media), more digital media users, and more companies converting to DVD and CD, we're seeing more failures in DVD and CD media than ever before. DVD and CD media failure can be due to poor conversion processes and equipment, poor quality media, handling, storage or improper labeling. Signs of issues include: DVD's or CD's that pause, hesitate, skip, have visual or audible distortion or just will not play at all. In most cases, it is better to start over with the original and make a proper conversion on the right media. If you do not have the original, don't loose hope. There are various techniques we have developed over the years that can recover the information on a bad disk. I lost photos on a camera memory stick or information on a drive, can you get it back? Your camera memory card can be physically damaged by static or misuse and some or all of the digital files you know you had on the card will appear to be gone. Accidental erasure or reformatting of your rewritable disk, hard drive or digital memory card happens all too often. We have special programs that can recover lost or erased data for most recordable media formats. IF YOU BELIEVE YOU HAVE LOST OR ERASED IMPORTANT DATA FROM A REWRITABLE CD, DVD, MEMORY CARD OR HARD DRIVE, DO NOT CONTINUE TO USE THAT DISK OR DRIVE. RECORDING MORE INFORMATION OR REFORMATTING THE MEDIA CAN ERASE THE FILES THAT WE CAN RECOVER. BE AWARE THAT ANY ATTEMPTS TO TRY TO RECOVER THE FILES YOURSELF CAN LESSON THE CHANCES FOR A PROFESSIONAL SERVICE SUCH AS OURS TO RECOVER YOUR FILES. MTS recovery services. We can treat and recover most damaged or erased media types. If we cannot treat or recover your media based on specific conditions, we are happy to guide you to other professionals that can. Unlike most recovery services, our rates are not exorbitant. We charge a reasonable, per labor hour rate, based on the media and methods required to stabilize or recover it. How can I make sure that I don't have a problem in the future? Visit our section on Media Preparation and Preservation It will give you the basics on proper use, care, storage and labeling of both your old and new media. Media Transfer Service, LLC. Rochester, NY . Phone: 585-248-4908 . Email: mtsinfo@rochester.rr.com |